General Settings
My Company
Affiliates
Reports
Tools
Communication
Please note that Cydec is regularly updated, if you find something out of date on the videos PLEASE contact our support staff at support@cydec.com.
The first thing you will have to do when you log into your account is to make sure all of your settings are set the way that you want them.
Please make sure that you filled in your email address, your phone number, your billing address and your payment method. You can update this information any time.
Please CLICK HERE to review our video tutorial on the account setup.
How do I change my password?
To change you password please log into your account, then go to Settings → My Account, and you can change your password here.
Please CLICK HERE to review our video tutorial on managing lists.
One of the most powerful features Cydec offers you is the specific list customization.
- Create prospect and customer lists for each product.
- Schedule customers to be moved from a prospect list and added to a customer list after a sale.
- Create a default list so any person subscribing to a specific list also subscribes to a master list.
- Set up a list so that if a person subscribes to one list they also get subscribed to other defined lists.
For Example:
• Offer a free report (or gift) to get a person onto your prospect list.
• Follow up with autoresponse messages to close the sale.
• After the prospect makes a purchase, they will automatically be removed from the prospect list and added to the customer list.
• Automatically follow up with customer support messages and back-end offers to sell more products.
View
This will show you all your lists along with aggregated statistics, including:
• Number of Subscribers on the list (Subs)
• Total Messages Sent to the list (MS)
• Overall Un-subscribe Rate for the list (UR)
• Overall Open Rate for the messages sent (OR)
• The Click Rate for opened messages (CR)
• Total number of Sales the list has generated (SL)
• Sales Rate of opened messages (SR)
• Gross Revenues generated by the list (GR)
• Number of subscribers to Remove themselves from the list (RM)
ID: Each list that you create has a numerical ID (i.e. 1234) that is shown when you View Lists. That ID is also the Username of your autoresponder.
Action icons
• View List: view the subscribers on the list.
• Edit List: change the From Name and Email for the list.
• Delete List: purge the list from the database.
• Empty List: remove all the subscribers from the list so you can start fresh.
WARNING: Delete and Empty are irreversible, so use with extreme caution!
Add
Name your list something that will help you recognize it in your list view. Your List Name will also be displayed to your subscribers when/if they need to update their communication preferences.
You can customize each list by entering the From Name and From Email address you want messages sent to this list to come from. These will appear in your subscribers' email client The From Email will also be the reply-to email for your subscribers.
Make this a default List
Designating a list as the Default List, creates a master list:
• Any subscriber to any list will also get added to this master list
• Only create 1 Default list
Multiple List Subscription
• Use this when you want a subscriber who signs up for one list to be automatically subscribed to another list.
• Ex: When a customer purchases a product, they are subscribed to the mailing list corresponding to that product. But, you want them to also be added to another, more general list.
• If you don’t want subscribers to be added to multiple lists, just don’t select any other lists.
• The Send Results option determines whether you are notified of new subscribers or not.
The system you have in your hands is a complete eCommerce solution.
Truly an advanced e-Business automation system.
Using the tools provided here you can automate virtually all aspects of your e-Business.
MY COMPANY
All aspects of eCommerce resides in My Company:
• Create products
• View payments and process refunds
• Manage customers and subscriptions
• Create Order Pages and upsell/downsell chains
AFFILIATES
This section allows you to run an affiliate program. This is a very powerful way to build your business because running an Affiliate Program enables you to enlist the help of others in selling your products.
With the help of the system you can:
• automatically track the sales of each affiliate so you can pay them on a commission basis.
• upload Text, HTML and Graphic advertising tools. The system will generate an Affiliate Center
where they download these customized advertising tools.
• create a training email that automatically goes out to your affiliates when they sign up.
REPORTS
This section allows you to get information about all aspects of your account and to see your entire business at a glance or get a snap shot with the specific stats for any given day.
• How many visitors you've had.
• How many visitors your affiliates have sent you.
• How many sales you've received.
• Gross revenues, commissions, expenses and net profit.
• Drill down to the day or all the way out to all time for all of this information.
TOOLS
This section contains additional tools you need to run your business.
• Advertising trackers so you know exactly what results you're getting from your advertising efforts.
• The trackers give you all sorts of important statistics.
• The Marketing and Extras menus contain additional resources you'll need to build your business.
These sections are updated regularly, so check them often.
COMMUNICATION
This section allows you:
• to manage your email lists, newsletters, subscribers and followup series'
• to send or schedule broadcast messages for future sending at any time
All broadcast functions (lists, customers, affiliates) give you the option to sub-select a targeted set of the larger list.
This is powerful for two reasons:
1. You can test messages to small groups before sending to your entire list.
2. You can send tailored offers to select groups (like brand new affiliates, or inactive customers, etc).
Company Name:
This is used on your order forms, your shopping cart, thank you pages and your affiliate center if you choose not to customize your design settings.
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Company Email:
This is used for setting up the From Email Address in the emails that are sent to your customers.
Website URL:
This is the URL where all default traffic will be sent. For example, if you mistype a tracking URL your visitors will be sent to your Default URL instead of seeing an error page.
iScript:
This is a small script you must install on your own domain to make the system work.
• It serves as an interface between your business, affiliates & prospects and Cydec.
• This script helps you to give the appearance that the software resides on your server (as a custom-made software you created).
• Affiliates will link to this script to sign up for an account or log into their existing account.
• Prospects will subscribe and un-subscribe through this script as well.
Please review this video tutorial below for more instructions on how to set up iScript. If you have any problems with viewing this video please CLICK HERE.
iScript Setup
1. Download the iScript.php file by clicking on Get iScript link.
2. Unzip the file.
3. Upload the iScrip file to your site (Using FTP).
4. Provide a path to the iScript file on your site and click on Save button.
The "Gateway Processor" is what you use to process customer payments, so why are these treated differently by the system? Credit Card processors such as Authorize.net and NMI process the credit cards behind the scenes and your customer does not leave the order form. Gateway processors such as Barclay and AmazonCheckout, send your customer away from your custom order form to their processing interface. You can select multiple gateways (you could offer NMI, Barclay, and AmazonCheckout as payment processor options on a single order form) but, you can only select 1 credit card processor.
Please CLICK HERE to review our video tutorial on sales management.
View \ Search
Filters
You can create a list of sales filtered by:
- Certain period of time (a month, a year, etc.)
- Self-defined keywords including: customer name, customer email (most effective), Order ID
- All Sales, Your Sales, or Affiliate Sales,
- Product
- Sale status
Organize the list
You can click on any of the column heading to organize the list by that heading:
- Date
- Product
- Customer
- Total
ACTIONS:
1. View Details
• View the Sale, Order and Commissions information and a synopsis of net profits.
• Edit details using the (Edit) links
• View errors: The Response field reports responses from merchants as to what
the problem may have been when trying to process a transaction
2. Edit Sale
• Order ID: Unique ID for that specific sale
• Shipping: Any shipping charges added to the sale
• Affiliate ID: The ID of the affiliate that referred this customer
• Product: The product purchased, and the drop down below shows the status of the sale
• Price: Cost of the product
• Quantity: Number of product purchased
• Tax: Any taxes charged for the sale
3. Reverse Sale
• Void: Within the first 24 hours of the sale you can void which will stop the transaction from completing
• Refund: After 24 hours this will appear and it will process a refund to the customer for the charge
• You should get a confirmation box when submitting a void or refund
• Once submitted they cannot be reversed a new sale will need to be processed
• This process also removes the affiliate’s commission for this item
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